By Olufunmilola ‘Funmie’ Aluko This Customer Service Week, the extra mile starts with something simpler: making sure that when a customer, caller, or visitor needs a human being, one is there. On any ordinary day, in any large city, the same moment plays out thousands of times. A woman calls her mobile network because her line has been barred and she cannot reach her children’s school. A man rings a hospital switchboard, trying to find out which ward his father has been taken to. A small business owner stands at…
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