Driven by its promise to deliver unrivalled customer service to all its customers, Access Bank Plc has announced an extension of its customer education and complaint management activities. Over the years, Access Bank has strived to reach all audience tiers and communities, communicating and simplifying information on how customer-related bottlenecks can be resolved. According to Ogor Chukudebelu, the Chief Customer Experience Officer at Access Bank Plc, the institution’s efforts are borne out of the desire to “heighten the public’s consciousness and radically improve awareness of the vast array of resources available to them as…
Read MoreACCESS BANK ANNOUNCES REVISED CUSTOMER COMPLAINT CHANNELS, COMMITMENT TO CUSTOMER EDUCATION AND SATISFACTION,
