In what has been termed the crowning glory of a successful year, leading financial institution -Fidelity Bank Plc -has been recognized for its devotion to providing exceptional customer experience. According to the recently issued KPMG 2023 West Africa Banking Industry Customer Experience Survey, the bank recorded a marked improvement in its service delivery to customers from 2022 figures; moving from 13th to 5th position in Retail, 13th to 5th position in SME and 10th to 5th position in Corporate customer segment rankings. An excerpt from the foreword in the report…
Read MoreFIDELITY SCORES BIG IN KPMG CUSTOMER EXPERIENCE SURVEY
